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Below are the most frequently asked questions.

You may also E-mail us at rentals@klacks.com.

1. How do I go about seeing a rental in which I am interested?

2. What is the application process?

3. How long will it take for my application to be processed?

4. Should I be the first person to bring in an application, will I be the first to be approved?

5. How many people may live in a rental?

6. Is there a fee to process my application?

7. What if I am unable to qualify for the rental unit I have selected? Do you allow co-signers?

8. May I give you money to hold a property for me, should I be unable to move in when it's available?

9. Do you keep my phone number and call me when a rental in which I may be interested becomes available?

10. How long does it take for my security deposit to be returned to me?

11. Is there an extra security deposit should I have pets?


1. How do I go about seeing a rental unit in which I may be interested?

  • You may obtain the property address from our rental hotline (805) 684-RENT or the current property rental listings page. Once you are provided with the address, you may drive by the rental to see if you like its location and appearance. PLEASE DO NOT DISTURB THE TENANTS.
  • Should you wish to see the inside, you may contact our office at (805) 684-7559 Ext 0. We will then schedule a time that is convenient for you and the resident. Please note that we are required to give the tenant 24 hours notice before entering and we do not show rentals on weekends or after 5:00 p.m. on weekdays.

2. What is the application process?

  • We make applications available at our office at 5210 Carpinteria Avenue in Carpinteria, CA. A rental application box is maintained outside our office door. You may pick up a rental application any time. We can also fax applications to you - just give us a call (805) 684-7559 Ext 0.
  • Please note that we require an application for each person 18 years of age or older.
  • Please be sure to sign your application and note which rentals you are applying. We do not process applications if they are incomplete or unsigned. Approval of your application will be based on the following criteria:
  • We will run a credit check to determine if you have a good credit history
  • We will contact your present and past landlords for references
  • We will contact your present employer to verify your income and job stability
  • Please note that the combined monthly income of your household must typically equal at least three times the montlhy rental amount of the rental for which you are applying.
  • Should we be able to verify the information necessary, your application will be reviewed by our agent or the owner of the rental for approval. Should you be approved, you will have 24 hours after approval to sign the rental agreement and your security deposit will be due upon signing the rental agreement. The first month's rent will be due prior to receiving keys to the rental.

3. How long will it take for my application to be processed?

  • The length of time will vary. It is often dependent upon how quickly we are able to contact your references and verify the information. Sometimes it is difficult to reach a reference and that is why it is very important that all the information you provide be as accurate as possible. Of course, we strive to process your applications as quickly as possible!

4. Should I be the first person to bring in an application, will I be the first to be approved?

  • Being the first person to bring in an application does not necessarily give you "first rights" to the rental. We approve the first best qualified application we receive, and if yours happens to qualify, then you should receive the rental agreement for signature(s)!

5. How many people may live in a unit?

  • Unless otherwise controlled by law or ordinance, the general rule of thumb is two people per bedroom. Of course there are exceptions. Typically, we allow two people and a child under 1 year of age in a one bedroom unit.

6. Is there a fee to process my application?

  • We currently charge $25 per person processing fee.

7. What if I am unable to qualify for the rental unit I have selected? Do you allow co-signers?

  • We generally accept co-signers for our properties, unless an owner specifies otherwise. A completed application from the co-signer will be required and we process it in the same manner your application was processed.

8. May I give you money to hold a property for me, should I be unable to move in when it's available?

  • We are unable to hold rentals. You must begin paying rent on the day the rental is available for rent. Your security deposit and signed rental agreement confirms your approval and acceptance of the selected rental.

9. Do you keep my phone number and call me when a rental in which I may be interested becomes available?

  • We are unable to keep a list of applicants seeking rentals. We update our rental listings every Friday so you may call our hotline at any time @ (805) 684-RENT.
  • * Please note that we usually receive 30 or 60 day notices from our tenants and we list the rentals immediately. Therefore, you may want to check with us at least a month prior to your relocating.

10. How long does it take for my security deposit to be returned to me?

  • Your security deposit will be returned to you within 21 days after you have vacated the unit. Sometimes there will be a delay if we haven't received bills from vendors or if the work needed was very extensive. You will, in any case, be notified of the delay.

11. Is there an extra pet deposit should I have pets?

  • Assuming that pets are allowed in the rental in which you are interested in, an extra Security Deposit per Pet is required. This amount is due at the same time we receive your regular security deposit.

If you have additional questions, please call us at (805) 684-7559 Ext. 0 or e-mail us at rentals@klacks.com

 

Karen D. Lacks Ramstrum
Broker, CalBRE #00576880

 

OUR PRIVACY POLICY


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